Shipping policy

When Your Order Ships

Orders placed before 4:00 PM Pacific on a business day ship the same day. 96% of our orders go out the same day they're placed.

Orders placed after 4:00 PM, on weekends, or on holidays ship the next business day.

Delivery Times

Standard domestic delivery takes no longer than seven business days from the day your order ships. Free Value Shipping typically arrives in 2 to 6 business days.

Expedited services are available at checkout. Delivery estimates come from the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, customs processing, or events outside our control.

Free Shipping

Orders of $39.99 or more ship free within the continental United States.

Drinks and ready-to-drink products are excluded from free shipping because of their weight. Shipping on those items is calculated at checkout.

Shipping Rates

Orders under $39.99, and all drink orders, are quoted live at checkout based on weight and destination. You'll see the exact cost and every available service level before you pay.

We ship with USPS, UPS, DHL and FedEx, and pick the carrier that gets your order to you at the best rate.

Where We Ship

Continental United States — free over $39.99, otherwise calculated at checkout.

Alaska, Hawaii, Puerto Rico and US territories — rates quoted at checkout. Free shipping applies to the continental United States only.

PO Boxes — shipped via USPS, rates quoted at checkout.

International — we ship to Canada, Mexico, Australia and France. Rates quoted at checkout.

Pickup In Store

You can order online and pick up at any of our six locations. We'll email you as soon as your order is ready.

If your pickup store has everything in stock, your order is typically ready within two hours during store hours. If any item has to come from another store, we need one full business day to complete the transfer.

International Customs and Duties

International customers are responsible for all duties, taxes, and customs fees charged by their country.

It is the customer's responsibility to know their country's import laws before ordering. We cannot monitor the regulations of every destination country. If a shipment is seized, refused, or destroyed by customs, we are not able to issue a refund or replacement.

Changing or Canceling an Order

You can cancel your order any time before it ships. If payment was only authorized, we void the authorization. If payment was already captured, we issue a refund, which takes up to three business days from the time we start it.

Address changes, including adding an apartment or unit number, can be made as long as your order hasn't shipped. Once an order has shipped, we're generally unable to change the delivery address.

Lost, Damaged, and Undeliverable Packages

Title and risk of loss pass to you once we hand your package to the carrier. If your order arrives damaged, contact us at cs@getyokd.com right away and we'll help you file a carrier claim.

For packages returned to us as undeliverable, see our Refund Policy.

Questions

Email cs@getyokd.com or call us toll free at (844) 996-9653.